Effective Date: 5/1/2025
Updated: 08/10/2025
Welcome to Wander Llama! By accessing or using the Wander Llama platform ("Platform"), you agree to these Terms of Service ("Terms"), which govern your use of our services. If you do not agree to these Terms, please do not use the Platform.
Wander Llama is an online marketplace that connects travelers with travel planners to create trips. Wander Llama itself does not directly provide travel booking services or sell travel products. All arrangements and travel plans are between the travelers and planners. Travelers can submit trip requests without paying an upfront fee. Payment is only required if a traveler accepts a bid or otherwise engages paid services.
You must be at least 18 years old to use Wander Llama. By using the Platform, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.
To use certain features of the Platform, you must register for an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
Planners may register for:
Pricing, benefits, and eligibility criteria for tiers are subject to change and updates will apply beginning with the next billing cycle.
You agree not to:
Wander Llama reserves the right to refuse service, suspend, or terminate accounts at its sole discretion, at any time, with or without cause.
Traveler Payments. Travelers pay only if they accept a bid or otherwise engage a planner for paid services. Payments are processed through Stripe (for traveler payments).
Planner Earnings. Unless otherwise stated, planners retain 75% of the amount paid, and Wander Llama retains a 25% platform commission. Wander Llama may change commission rates and payment structures at any time.
Completion & Payout. Funds are released to planners via PayPal once:
Wander Llama may change payment processors at any time. For bookings made outside of the Wander Llama Platform, Wander Llama does not collect commissions.
Disputes. In case of a payment dispute, Wander Llama will review the matter after engaging all parties involved and make a final determination at its discretion. If a traveler does not pay or a payment is reversed, the planner has no claim against Wander Llama for lost funds.
Planners may submit bids that include a proposed price for trip planning services. Wander Llama collects payment from the traveler and releases funds to the planner as outlined in Section 5. Commission splits and payment structures may be changed by Wander Llama at any time with notice.
Wander Llama may provide AI-generated trip ideas and recommendations. AI-generated content may be inaccurate, incomplete, or outdated, and may be based on third-party data outside Wander Llama’s control. You agree not to rely solely on AI-generated content for decision-making and you assume all risk in using it.
AI chats may be stored and reviewed for quality control, moderation, and product improvement. Wander Llama may modify, replace, or discontinue AI tools at any time.
All content and materials on Wander Llama, including logos, brand assets, text, images, software, and planner-submitted trip itineraries (with personal traveler details removed), are owned by Wander Llama or its licensors. You agree not to use, reproduce, or distribute this content without prior written consent.
If you submit reviews, images, trip details, itineraries, or other content to the Platform, you grant Wander Llama a non-exclusive, worldwide, royalty-free license to use, display, promote, adapt, and create derivative works from this content in connection with the Platform, Wander Llama’s marketing, and product development.
By using the Platform, you consent to receiving promotional emails and offers from Wander Llama and third parties. Wander Llama may display advertisements within the Platform and use cookies, pixels, and similar technologies to deliver targeted advertising on and off the Platform.
Wander Llama may contain links to third-party websites or services. Wander Llama does not control these sites and is not responsible for their content or practices. Your use of third-party sites is at your own risk.
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information, including device information, IP addresses, and usage data.
Wander Llama is provided "as is" and "as available," without warranties of any kind. We do not guarantee continuous or error-free operation of the Platform and may suspend or discontinue services at any time.
To the fullest extent permitted by law:
You agree to indemnify and hold Wander Llama and its affiliates harmless from any claims, damages, or expenses arising from your use of the Platform or your violation of these Terms.
Wander Llama may suspend or terminate your account or refuse service at any time, for any reason, with or without cause.
Wander Llama may change any aspect of the Platform, including features, pricing, commission rates, subscription tiers, and eligibility requirements, at any time. Updated Terms will be posted, and continued use constitutes acceptance.
These Terms are governed by the laws of the State of Delaware and the United States. Any disputes will be resolved through binding arbitration or another mutually agreed method. You agree to waive any right to participate in class actions.
By using Wander Llama, you consent to receive electronic communications from us (e.g., notices, updates) via email or the Platform.
If you provide feedback or suggestions, Wander Llama may use them for any purpose without compensation or obligation.
Some features may be released in beta form and may be changed or removed at any time without notice. Beta features may have bugs, errors, or downtime.
Wander Llama is not responsible for any failure or delay due to events outside of its control, including natural disasters, technical failures, or government actions.
These Terms, along with the Privacy Policy, are the entire agreement between you and Wander Llama. If any part of these Terms is found invalid, the rest remains in effect.
For support or legal notices, please contact us at: hello@wanderllama.co.