WANDER LLAMA PRIVACY POLICY

Effective Date: 5/1/2025
Last Updated: 08/10/2025

Introduction

Wander Llama ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our platform ("Platform"), and the choices you have associated with that data.

1. Information We Collect

We collect the following personal information when you use the Wander Llama Platform:

• Name
• Email address
• Payment information (e.g., via Stripe)
• Payout details for planners (e.g., PayPal email)
• Device information (e.g., browser type, operating system, device model)
• IP address and approximate location
• Usage data (e.g., pages viewed, links clicked, time on site)
• AI chat interactions (stored for quality control, moderation, and product improvement)

We do not collect sensitive personal data such as health or passport information.

2. How We Use Your Information

We use the information we collect to:

• Connect travelers with travel planners
• Process payments and payouts securely
• Send marketing and promotional emails about Wander Llama and related services, including promotions from third parties
• Improve the Platform, customer experience, and support
• Develop new products, services, and features (including AI-based tools)
• Enable advertising or promotional activities on the Platform, including advertisements from other services
• Serve interest-based or retargeted advertising using cookies, pixels, or similar tracking technologies
• Combine information we collect from different sources to provide a more tailored experience
• Monitor and moderate AI chat usage for safety and compliance
• Enforce our Terms of Service and prevent fraud

You may opt out of receiving promotional emails at any time by following the unsubscribe link in the email or contacting us directly.

3. How We Share Your Information

We only share your personal information as necessary to operate the Platform and for legitimate business purposes, including with:

• Payment processors (e.g., Stripe and PayPal)
• Email and customer relationship tools
• Advertising and marketing platforms
• Analytics providers (to understand user behavior and ad performance)
• Service providers who help operate our AI tools and related infrastructure
• Third-party advertisers, only for advertising on the Wander Llama Platform—not for their independent use. We may also share aggregated or anonymized information that does not identify you personally.

We do not sell your personal information.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

• Enable essential site features
• Analyze traffic and usage patterns
• Deliver relevant advertisements on and off the Platform (e.g., via retargeting)

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Billing and transaction information may be retained for up to 7 years for tax and compliance reasons
• AI chat logs may be retained for up to 12 months for moderation and product improvement
• Account-related information is retained while your account is active or as needed to provide services

We may anonymize or aggregate data for longer-term analysis.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data
• Restrict or object to how we process your data
• Request a copy of your data in a structured, commonly used format (data portability)
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority, where applicable

To exercise any of these rights, contact us at hello@wanderllama.co.

7. Data Security

We use commercially reasonable safeguards to protect your personal data, including:

• SSL/TLS encryption
• Secure payment processing via third-party platforms
• Access controls and monitoring

Despite our efforts, no method of transmission or storage is completely secure.

8. International Data Transfers

All personal information collected is stored and processed in the United States. Some service providers may process data in other countries. We take steps to ensure adequate protection in accordance with applicable laws. By using our Platform, you consent to the transfer and processing of your information as described here.

9. Children's Privacy

Wander Llama is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us so we can delete it.

10. Legal Basis for Processing

We process your personal information based on:

• The need to fulfill our contractual obligations (e.g., providing the service)
• Your consent (e.g., for receiving marketing communications)
• Our legitimate interests (e.g., improving the Platform, ensuring safety, preventing fraud)

11. Third-Party Services

Our Platform may include links to third-party services. These parties have their own privacy policies and terms, and we are not responsible for their practices.

12. Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify users if such a transfer materially affects their rights.

13. Beta Features

Some features may be released in beta and may change or be discontinued at any time. Beta features may store additional data for testing and improvement.

14. Payment & Payout Processors

We currently use third parties such as Stripe (payments) and PayPal (payouts) to process transactions. We may change payment and payout processors at any time and will update this Privacy Policy to reflect those changes.

15. Automated Tools & Decision-Making

We may use automated tools, including AI, to assist in providing recommendations or matching services. These tools do not make binding decisions about you without human involvement.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting an updated version on our website or by email. Continued use of the Platform after changes constitutes your acceptance of the revised policy.

17. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: hello@wanderllama.co.